Senior Business Analyst

A new transformational adventure awaits you… 

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference  

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

his Senior Business Analyst role sits within our General Insurance technology function, supporting critical transformation and continuous improvement initiatives across complex systems and platforms. Working in cross-functional squads, you will play a key role in shaping and delivering high-quality solutions that improve customer and business outcomes.

You’ll bring deep technical and insurance domain experience to lead end-to-end analysis, connect business needs with technology delivery, and ensure solutions are fit for purpose. This is a highly visible role where your insights will directly influence how we evolve our systems, processes, and customer experience.

You will also be responsible for the following:

• Lead business and functional requirements definition across complex technology initiatives
• Facilitate workshops and collaborate with stakeholders to gather, validate and refine requirements
• Translate business needs into clear specifications, user stories, and functional designs
• Partner closely with product owners, developers, and testers to deliver robust solutions
• Support testing, implementation, and ongoing optimisation of system changes
• Drive process improvement and contribute to continuous delivery within agile squads

Important to your success – let’s grow together

You’re a confident and collaborative senior professional who enjoys working across business and technology. You build strong relationships, ask the right questions, and bring clarity to complex challenges while staying focused on delivering value.

In order to be successful, you will have the following:

• Proven experience working as a Senior Business Analyst within complex IT environments
• Strong insurance domain knowledge across areas such as underwriting, claims, or policy systems
• Experience delivering system enhancements including integrations, workflows, and UI changes
• Deep understanding of agile delivery practices including user stories, backlog refinement, and sprint ceremonies
• Ability to engage and influence stakeholders across technical and business teams
• Excellent communication, facilitation, and documentation skills

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!